Garments ordered using ready-to-wear (RTW) sizing are made using common off-the-rack sizes, while made-to-measure sizing adjusts the pattern to your specific measurements. When RTW sizing is selected, the garments are made in that size for you and delivered in approximately 3 to 4 weeks (which is 3 to 4 weeks faster than MTM garments).
Garments using RTW sizing are still custom-made and therefore are non-refundable – there are no cash refunds. If you have selected the wrong size, we will exchange the garment ONE TIME for a different size. The original garment must be returned (postage paid) in unworn condition before the replacement order will be processed. Replacement orders take an additional 3 to 4 weeks.
STANDARD SIZE CHARTS
Please note that ALL garments are made-to-order, regardless of whether ready-to-wear or made-to-measure sizing is selected.
Orders using ready-to-wear sizing typically take 3-4 weeks. For orders using made-to-measure sizing, first-time orders typically take 3 weeks for the initial prototype shirt to arrive and then 3 weeks after your virtual fitting for the actual shirts to be delivered. Subsequent made-to-measure orders take 3-4 weeks.
Orders using ready-to-wear sizing typically take 4 weeks.
First time made-to-measure orders take approximately 2 weeks for the try-on garment to be delivered and then 4 weeks after your virtual fitting for the completed garments to be delivered. Subsequent orders take 4-5 weeks.
These delivery times are estimates only and vary on a case by case basis depending on fabric availability, seasonal demand and carrier delivery times. Expedited service with guaranteed delivery time may be available for an additional charge. Please email us in advance if expedited services are required.
For made-to-measure orders, we offer one round of complimentary alterations (excluding the cost of return shipping to us). Complimentary alterations offered on made-to-measure garments are coat waist circumference, sleeve length, pant length, and pant waist, seat and crotch sizing. Other alterations will be charged a la carte. Clients outside the United States will be charged for return shipping. If alterations are needed, please notify us within 14 days of the garments being received.
If you prefer to use your own local tailor, we will put a credit on your account for the cost of alterations, up to 10% of the cost of the garment.
If you are able to visit Michael Andrews in New York (or at one of their trunk shows in other cities), you can get measured in person once an order is placed. Please book an appointment directly with Michael Andrews on their website.
Please note that the Michael Andrews Bespoke team will only measure you for garments that have already been ordered, and cannot answer questions about HSS collection garments or otherwise assist with HSS orders. Please direct any questions about the collection the HSS team by email.
Most of our jackets are half canvased and some (like the handmade tuxedo) are fully canvased and others (like the trucker jacket) are fully unstructured. If you have a specific interest having your jacket fully canvased, this can be accommodated for an additional surcharge. Just email us if this is a modification you would like made to your order. You can learn more about canvasing here.
We offer free shipping within the United States for all orders over $150. You will receive a tracking number as soon as an order is shipped.
Orders can generally be modified or cancelled within 24 hours of purchase if the order has not been submitted to production. Once an order has been submitted to our workshop, it cannot be modified or cancelled. If you wish to modify or cancel an order, please email us immediately. Successfully cancelled orders are entitled to full refunds.
Our shoes are custom made-to-order to your specifications. Please allow up to 8 weeks for delivery.
If the fit is not to your liking, you may exchange them one time for a different size. Shoes must be returned unworn within 14 days of receipt. As shoes are made specifically for you, they are non-refundable.
Should you need to return a pair to us, please email us immediately to obtain shipping authorization information. Please note that return shipping costs are the responsibility of the purchaser.
Order cancellations can usually be accommodated within 24 hours of purchase. Please email us immediately if you wish to cancel an order. Cancelled orders are entitled to full refunds.
We offer free shipping within the United States on orders over $150. Orders under $150 and international orders will be charged for shipping at checkout.
The price of the items and the shipping cost reflected at checkout DO NOT include import duties or customs tariffs. The recipient is responsible for all applicable local taxes and duties.
If you have questions, please email us for more information.
The following are held in-stock and typically ship within 1-2 days of an order being placed:
- Braces (suspenders)
- Cufflinks and tuxedo stud sets
- Pocket squares
- Items in the Home & Office section of the shop
Joshua Ellis scarves are warehoused in England and take up to 2 weeks for delivery.
Our neckties are made-to-order to your specifications. Please allow up to 8 weeks for delivery.
If you placed your order over the weekend, it should ship by EOD Monday, excluding federal holidays.
Please understand that we are a small team and from time to time a shipment may be delayed due to extenuating circumstances. However, every effort will be made to ship your item(s) as soon as possible. Orders shipped outside the United States may take longer than other orders.
If it has been more than one business day and you have not received tracking information, feel free to email us to ensure your order has been processed.
Yes, we ship to most countries. The price of the accessories and the shipping cost reflected at checkout DO NOT include import duties or customs tariffs. The recipient is responsible for all applicable local taxes and duties.
If you have questions, please email us for more information.
Our return policy allows you to return any in-stock item for any reason within 14 days of having received the item. You may return an item for store credit or exchange ONLY. A returned item must be unused, in original condition and with its original packaging. If we receive a damaged or used product we will be unable to process your return. No refunds will be given.
If you wish to return an item you received, please email us immediately to obtain shipping authorization information. In the event that an exchange is not possible, we will issue you a store credit. Please note that return shipping costs are the responsibility of the purchaser.
Made-to-order neckties are non-refundable and non-exchangeable.
Order cancellations can be made within 48 hours of purchase if the order has not been shipped or submitted for production in the case of made-to-order items. Please email us immediately if you wish to cancel an order. Cancelled orders are entitled to full refunds.