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Frequently Asked Questions

GARMENTS

Garments ordered using ready-to-wear (RTW) sizing are made using common off-the-rack sizes, while made-to-measure sizing adjusts the pattern to your specific measurements. When RTW sizing is selected, the garments are made in that size for you and delivered in approximately 3 to 4 weeks (which is 3 to 4 weeks faster than MTM garments).

Garments using RTW sizing are still custom-made and therefore are non-refundable – there are no cash refunds. If you have selected the wrong size, we will exchange the garment ONE TIME for a different size. Exchanges are not accepted for orders placed outside the United States. The original garment must be returned (postage paid) in unworn condition before the replacement order will be processed. Replacement orders take an additional 3 to 4 weeks.

STANDARD SIZE CHARTS

Jackets     Pants     Vests     Shirts

The prototype test fitting (also called a “muslin” or “toile” fitting) is a crucial step in the made-to-measure patternmaking process that ensures you receive the most optimal fit possible. After you provide your initial measurements, we draft your unique pattern – think of a pattern like the blueprint for a building – and then make a prototype garment to double check the accuracy of the measurements. Once we have seen you in this test garment, we update your measurements as needed before cutting the actual fabric for your finished garments. To learn more, read about Our Process.

Please note that ALL garments are made-to-order, regardless of whether ready-to-wear or made-to-measure sizing is selected.

SHIRTS
Orders using ready-to-wear sizing typically take 3-4 weeks. For orders using made-to-measure sizing, first-time orders typically take 3 weeks for the initial prototype shirt to arrive and then 3 weeks after your virtual fitting for the actual shirts to be delivered. Subsequent made-to-measure orders take 3-4 weeks.

GARMENTS
Orders using ready-to-wear sizing typically take 4 weeks.

First time made-to-measure orders take approximately 4 weeks for the prototype garment to be delivered and then 4 weeks after your virtual fitting for the completed garments to be delivered. Subsequent orders take 4-5 weeks.

These delivery times are estimates only and vary on a case by case basis depending on fabric availability, seasonal demand and carrier delivery times. Orders outside the United States may take longer than estimated. Expedited service with guaranteed delivery time may be available for an additional charge. Please email us in advance if expedited services are required.

For made-to-measure orders, we offer one round of complimentary alterations (excluding the cost of return shipping to us). Complimentary alterations offered on made-to-measure garments are coat waist circumference, sleeve length, pant length, and pant waist, seat and crotch sizing. Other alterations will be charged a la carte. Clients outside the United States will be charged for return shipping. If alterations are needed, please notify us within 14 days of the garments being received.

If you prefer to use your own local tailor, we will put a credit on your account for the cost of alterations, up to 10% of the cost of the garment.

If you believe your garment needs to altered, please email us or book a virtual consultation with a member of the Michael Andrews Bespoke team so we can access what needs to be done.

Yes! If you are able to visit Michael Andrews in New York (or at one of their trunk shows in other cities), you can get measured in person. Please book an appointment directly with Michael Andrews on their website.

Yes. We are working hard to add advanced configurability for most garments. In the meantime, if you have specific requests about changing details such as lapel style, pocket style, pant pleats, etc., please email us or book a virtual consultation with a member of the Michael Andrews Bespoke team so we can update your order.

Much like your iPhone, the design and size review is done in the US and production is done in China under the close supervision of Michael and his team (not to suggest that Michael is overseeing production of your iPhone, you know what we mean). All fabrics are from top European mills and trims are sourced from the finest vendors around the world. Remember, it’s not where it’s made that matters, but how it’s made.

Most of our jackets are half canvased and some (like the handmade tuxedo) are fully canvased and others (like the trucker jacket) are fully unstructured. If you have a specific interest having your jacket fully canvased, this can be accommodated for an additional $100 surcharge. Just email us if this is a modification you would like made to your order. You can learn more about canvasing here.

We offer free shipping within the United States for MTM orders (including the prototype fitting). The cost of international shipping (excluding the cost of import duty, tariffs or other local taxes) will be calculated at checkout. You will receive a tracking number as soon as an order is shipped.

Yes, we ship to most countries. The price of the garment(s) and the shipping cost reflected at checkout DO NOT include import duties or customs tariffs. The recipient is responsible for all applicable taxes, tariffs and duties.  

If you have questions, please email us.

Orders can generally be modified or cancelled within 24 hours of purchase if the order has not been submitted to production. Once an order has been submitted to our workshop, it cannot be modified or cancelled. If you wish to modify or cancel an order, please email us immediately. Successfully cancelled orders are entitled to full refunds.

SHOES

We offer free delivery within the United States. International orders will be charged for shipping at checkout.

The price of the shoes and the shipping cost reflected at checkout DO NOT include import duties or customs tariffs. The recipient is responsible for all applicable local taxes and duties.  

If you have questions, please email us for more information.

Our shoes are custom made-to-order to your specifications. Please allow up to 8 weeks for delivery.

Yes, we ship to most countries. The price of the shoes and the shipping cost reflected at checkout DO NOT include import duties or customs tariffs. The recipient is responsible for all applicable local taxes and duties.  

If you have questions, please email us for more information.

If the fit is not to your liking, you may exchange them one time for a different size. Shoes must be returned unworn within 14 days of receipt. As shoes are made specifically for you, they are non-refundable.

Should you need to return a pair to us, please email us immediately to obtain shipping authorization information. Please note that return shipping costs are the responsibility of the purchaser.

Cancellations

Order cancellations can usually be accommodated within 24 hours of purchase. Please email us immediately if you wish to cancel an order. Cancelled orders are entitled to full refunds.

ACCESSORIES

We offer free shipping within the United States on orders over $150. Orders under $150 and international orders will be charged for shipping at checkout.

The price of the items and the shipping cost reflected at checkout DO NOT include import duties or customs tariffs. The recipient is responsible for all applicable local taxes and duties.  

If you have questions, please email us for more information.

In-Stock Items
The following are held in-stock and typically ship within 1-2 days of an order being placed:

  • Bowties
  • Braces (suspenders)
  • Cufflinks and tuxedo stud sets
  • Gloves
  • Pocket squares
  • Socks
  • Items in the Home & Office section of the shop

Joshua Ellis scarves are warehoused in England and take up to 2 weeks for delivery.

Made-to-Order Neckties
Our neckties are made-to-order to your specifications. Please allow up to 8 weeks for delivery.

General Notes
If you placed your order over the weekend, it should ship by EOD Monday, excluding federal holidays.

Please understand that we are a small team and from time to time a shipment may be delayed due to extenuating circumstances. However, every effort will be made to ship your item(s) as soon as possible. Orders shipped outside the United States may take longer than other orders.

If it has been more than one business day and you have not received tracking information, feel free to email us to ensure your order has been processed.

Yes, we ship to most countries. The price of the garment(s) and the shipping cost reflected at checkout DO NOT include import duties or customs tariffs. The recipient is responsible for all applicable local taxes and duties.  

If you have questions, please email us for more information.

In-Stock Accessories

Our return policy allows you to return any in-stock item for any reason within 14 days of having received the item. You may return an item for store credit or exchange ONLY. A returned item must be unused, in original condition and with its original packaging. If we receive a damaged or used product we will be unable to process your return. No refunds will be given.

If you wish to return an item you received, please email us immediately to obtain shipping authorization information. In the event that an exchange is not possible, we will issue you a store credit. Please note that return shipping costs are the responsibility of the purchaser.

Made-to-Order Neckties

Made-to-order neckties are non-refundable and non-exchangeable.

Cancellations

Order cancellations can be made within 48 hours of purchase if the order has not been shipped or submitted for production in the case of made-to-order items. Please email us immediately if you wish to cancel an order. Cancelled orders are entitled to full refunds.