Frequently Asked Questions

Garments

What happens after I place an order for custom clothing?

For garments ordered using custom made-to-measure sizing, we will send you a standard size try-on garment for you to check the fit. Based on the fit of that try-on garment, you can modify the sizing for your custom garment as needed to achieve an optimal fit. Try-ons are typically shipped within 2-business days of your order being placed. However, our inventory of try-ons is limited so it may take a little while longer if your size is currently with another client. Of course, our try-ons are cleaned and pressed after each time they are shipped out.

After you have received your try-on garment and confirmed your measurements, your actual garments will go into production. In the event your try-on garment fits poorly, you may request that we send you a new try-on garment in a different size. At any time before your final garments have been confirmed (provided that the try-on garments are returned within 2 weeks), you may request that a refund be issued if you no longer wish to proceed with your order. Once a garment has gone into production, NO CHANGES can be made to the order and the order is non-refundable at that time.

Some garments such as outerwear, polos, and sweaters do not have try-ons. Therefore, you can only order using your standard off-the-rack size. Please be sure to review the size chart before ordering. Made-to-order garments using off-the-rack sizing are still custom-made and therefore are non-refundable — there are no cash refunds. If you have selected the wrong size, we will exchange the garment ONE TIME for a different size. The original garment must be returned (postage paid) in unworn condition before the replacement order will be processed. Replacement orders take an additional 3 to 4 weeks.

How long does it take?

Please note that ALL garments are made-to-order, regardless of whether made-to-measure or standard sizing is used.

You should typically allow up to one week to receive your try-on. Once you have received the try-on and confirmed your measurements, most orders typically take four weeks for completion. In the event a fabric is being replenished or is not already stocked at our workshop, these garments may take an additional one to two weeks.

These delivery times are estimates only and vary on a case by case basis depending on fabric availability, seasonal demand and carrier delivery times. Expedited service with guaranteed delivery time may be available for an additional charge. Please email us in advance if expedited services are required.

I have a specific deadline. Will my order arrive before then?

If you have any questions regarding specific deadlines, please email us in advance of placing your order to ensure the timeline will work for your needs. Please also note your deadline request in the notes section of your order. Once an order is in process, it cannot be cancelled or changed.

What if I need alterations?

Alterations are not covered in the cost of the garments. If you need alterations, you can use a local tailor or return the garments to Michael Andrews Bespoke. You can see their alterations price list here: https://www.michaelandrews.com/alterations

Can I order fabric swatches?

We are hard at work on a fabric swatch program and hope to launch it in the near future. For the time being, we are unable to send fabric swatches of any materials.

Do you have a showroom where I can view the garments in person?

We are an online only operation. As such, we do not have a showroom with physical product samples. We are happy to answer any questions you may have about the garments via email.

Do you have a phone number where I can speak to someone?

We do not have a phone number. Email will be the best way to get in touch.

Can I change any of the details on these garments?

Most of our garments have options that can be modified. The options you see are the only ones that are currently available.

Are your garments canvased?

Most of our jackets are half canvas by default. If you have a specific interest having your jacket fully canvased, this can be accommodated for an additional surcharge of $150 (our “sartorial upgrade”). You can learn more about canvasing here.

Do you charge for shipping?

We offer complimentary ground shipping within the continental United States on orders over $150. You will receive a tracking number as soon as an order is shipped.

Do you ship internationally?

We do not ship custom made-to-measure garments internationally, as the process requires sending and returning try-on garments, which would mean that our clients would be responsible for international shipping costs and duties three times over.

We can, however, ship accessories OR garments in a stock size internationally. The buyer would be responsible for international shipping charges and any duties. These purchases are non-refundable/non-exchangeable.

What if I want to change or cancel my order?

Orders can generally be modified or cancelled within 24 hours of purchase if the order has not been submitted to production. Once an order has been submitted to our workshop, it cannot be modified or cancelled. If you wish to modify or cancel an order, please email us immediately. Successfully cancelled orders are entitled to full refunds.

Please note that orders for which try-ons are not returned within two weeks of receipt are non-refundable. If try-ons are kept for more than three weeks, we will consider them misappropriated. In such cases, we will reorder replacements, and your order will be automatically canceled. The payment previously made will be applied to cover the cost of the replacement try-ons.

Made-to-Measure Try-On Process

What do I do once I receive my try-ons?

Please go to your Measurements page to update your custom sizing based on the fit of the try-on garment(s) you receive. There you will find helpful videos with detailed instructions on how to assess the fit of your try-ons. A ruler, tape measure, chalk and pins will be included to assist you in the process.

You will also receive a return shipping label for the try-ons. Please return the try-on(s) as soon as possible to avoid delays to your order (and other clients’ orders as well). Your final garment(s) will not go into production until the try-on(s) have been returned.

If you received a try-on that does not fit, please email us to request a different try-on size.

Why isn’t the garment that I received in the mail the style or fabric that I ordered?

What you received is the try-on garment(s). The try-on garments are used for sizing purposes only. This is not your final order.

Why did I receive a different size try-on from the size garment that I ordered?

Based on the information you provided and our client data points from many years of orders, we have determined that a different size try-on is the best starting point from which to adjust your measurements. If you receive the try-ons and determine that the fit is way off, please email us, and we will send a different size.

I measured myself, but the measurements on the Measurements page are much bigger. Is something wrong?

The jacket measurements displayed on your Measurements page are the finished measurements of the try-on garment(s). The finished measurements will always be bigger than the body measurements taken to allow for comfort and movement. If your finished garment were cut to the same measurements as your body measurements, you wouldn’t be able to move.

You should adjust the measurements from the numbers shown based on how big or small the try-on fits, as outlined in the help videos.

How do I fit or measure a try-on shirt?

We are working to create help videos for fitting the try-on shirt soon. In the meantime, please review the sizing and measurement chart. You should be able to measure the fit of one of your favorite shirts as a reference.

Please note: circumference measurements (chest, stomach, hips, bicep) should be doubled when measuring a shirt flat.

I wear a watch. Should I consider that when adjusting my shirt’s wrist measurements?

If you wear a large watch, you may want to add ½” to the wrist measurement for the wrist on which you wear it.

Do I need to consider shrinking when adjusting my shirt measurements?

With normal wash and wear, you can generally expect shirts to shrink a total of ¼” in the wrist and neck circumference and ½” in body and sleeve length. If you are concerned about these eventual changes, you can add those amounts to the corresponding measurements.

Can I just send you a personal garment that I love to copy the fit?

Unfortunately, this is not possible with made-to-measure garments. This requires drafting a pattern from scratch, which necessitates the bespoke process. If interested, please email us, and we can provide more information.

Can I schedule a video consultation to have someone walk me through adjusting my measurements?

We’ve been able to lower our prices by streamlining the measuring process and eliminating the video fittings with a member of the Michael Andrews team. While our previous measuring process was arguably the most thorough online custom process available, it required us to charge a higher price than many of our readers could afford. We have done everything possible to get our prices down without sacrificing the quality of our garments.

We are confident that the help videos on your Measurements page should be more than sufficient for creating a garment that will fit well.

Can I visit the Michael Andrews Bespoke showroom to have someone measure me?

It is not possible to go to Michael Andrews to be measured for HSS garments. However, if you place an order with them, we will have access afterward to the measurement records, so you would be able to order from us in the future and get the same fit. This is a great “hack” as you get the benefit of their expertise and our lower prices.

Once you are in the shop, they would also be willing to get your other measurements on file if you might be interested shirts, jackets, or pants in the future.

I am requesting a new try-on size. Do I need to return the old try-on immediately?

No. We will send your newly requested try-on as soon as possible. You can hold onto the old try-on and return all try-ons together in the same return shipment using the included return shipping label.

Accessories

Do you charge for shipping?

We offer free shipping within the United States on orders over $150. Orders under $150 and international orders will be charged for shipping at checkout.

The price of the items and the shipping cost reflected at checkout DO NOT include import duties or customs tariffs. The recipient is responsible for all applicable local taxes and duties.  

If you have questions, please email us for more information.

How long does it take? (In-Stock Items)

The following are held in-stock and typically ship within 1-2 business days of an order being placed:

Joshua Ellis scarves are warehoused in England and take up to 2 weeks for delivery.

Di Bianco and Pastori shoes are warehoused in Connecticut and take approximately one week for delivery.

Pasotti umbrellas are handmade to order and take up to four weeks for delivery.

General Notes For Accessories Orders

If you placed your order over the weekend, it should ship by EOD Monday, excluding federal holidays.

Please understand that we are a small team and from time to time a shipment may be delayed due to extenuating circumstances. However, every effort will be made to ship your item(s) as soon as possible.

If it has been more than two business days and you have not received tracking information, feel free to email us to ensure your order has been processed.

Do you ship internationally?

Yes, we ship accessories to most countries. The price of the accessories and the shipping cost reflected at checkout DO NOT include import duties or customs tariffs. The recipient is responsible for all applicable local taxes and duties.  Items shipped overseas are non-refundable and non-exchangeable.

If you have questions, please email us for more information.

What is your return policy? (In-Stock Accessories)

Our return policy allows you to return any in-stock item for any reason within 14 days of having received the item (excluding international orders) for an exchange or refund. A returned item must be unused, in original condition and with its original packaging intact. If we receive a damaged or used product we will be unable to process your refund.

If you wish to return an item you received, please email us immediately to obtain shipping authorization information. In the event that an exchange is not possible, we will issue you a refund. Please note that return shipping costs are the responsibility of the purchaser.