Frequently Asked Questions

Garments

What happens after I place an order for custom clothing?

For garments ordered using custom made-to-measure sizing, we will send you a standard size try-on garment for you to check the fit. Based on the fit of that try-on garment, you can modify the sizing for your custom garment as needed to achieve an optimal fit. Try-ons are typically shipped within 2-business days of your order being placed. However, our inventory of try-ons is limited so it may take a little while longer if your size is currently with another client. Of course, our try-ons are cleaned and pressed after each time they are shipped out.

After you have received your try-on garment and confirmed your measurements, your actual garments will go into production. In the event your try-on garment fits poorly, you may request that we send you a new try-on garment in a different size. At any time before your final garments have been confirmed (provided that the try-on garments are returned within 2 weeks), you may request that a refund be issued if you no longer wish to proceed with your order. Once a garment has gone into production, NO CHANGES can be made to the order and the order is non-refundable at that time.

Some garments such as outerwear, polos, and sweaters do not have try-ons. Therefore, you can only order using your standard off-the-rack size. Please be sure to review the size chart before ordering. Made-to-order garments using off-the-rack sizing are still custom-made and therefore are non-refundable — there are no cash refunds. If you have selected the wrong size, we will exchange the garment ONE TIME for a different size. The original garment must be returned (postage paid) in unworn condition before the replacement order will be processed. Replacement orders take an additional 3 to 4 weeks.

How long does it take?

Please note that ALL garments are made-to-order, regardless of whether made-to-measure or standard sizing is used.

You should typically allow up to one week to receive your try-on. Once you have received the try-on and confirmed your measurements, most orders typically take four weeks for completion. In the event a fabric is being replenished or is not already stocked at our workshop, these garments may take an additional one to two weeks.

These delivery times are estimates only and vary on a case by case basis depending on fabric availability, seasonal demand and carrier delivery times. Expedited service with guaranteed delivery time may be available for an additional charge. Please email us in advance if expedited services are required.

What do I do once I receive my try-ons?

Please go to your Measurements page to update your custom sizing based on the fit of the try-on garment(s) you receive. There you will find helpful videos with detailed instructions on how to assess the fit of your try-ons. A ruler, tape measure, chalk and pins will be included to assist you in the process.

You will also receive a return shipping label for the try-ons. Please return the try-on(s) as soon as possible to avoid delays to your order (and other clients’ orders as well). Your final garment(s) will not go into production until the try-on(s) have been returned.

If you received a try-on that does not fit, please email us to request a different try-on size.

Please note that we have a limited number of try-ons in each size, and we request that you return them as soon as possible, and no later than two weeks. Orders that have not had try-ons returned within this period are non-refundable.

What if I need alterations?

Alterations are not covered in the cost of the garments. If you need alterations, you can use a local tailor or return the garments to Michael Andrews Bespoke. You can see their alterations price list here: https://www.michaelandrews.com/alterations

Can I change any of the details on these garments?

Most of our garments have options that can be modified. The options you see are the only ones that are currently available.

Are your garments canvased?

Most of our jackets are half canvas by default. If you have a specific interest having your jacket fully canvased, this can be accommodated for an additional surcharge of $150 (our “sartorial upgrade”). You can learn more about canvasing here.

Do you charge for shipping?

We offer complimentary ground shipping within the continental United States on orders over $150. You will receive a tracking number as soon as an order is shipped.

Do you ship internationally?

Unfortunately, we currently do not ship outside the United States. However, we hope to add this in the near future so please continue to check back with us.

If you have questions, please email us.

What if I want to change or cancel my order?

Orders can generally be modified or cancelled within 24 hours of purchase if the order has not been submitted to production. Once an order has been submitted to our workshop, it cannot be modified or cancelled. If you wish to modify or cancel an order, please email us immediately. Successfully cancelled orders are entitled to full refunds.

Please note that orders for which try-ons are not returned within two weeks of receipt are non-refundable. If try-ons are kept for more than one month, we will consider them misappropriated. In such cases, we will reorder replacements, and your order will be automatically canceled. The payment previously made will be applied to cover the cost of the replacement try-ons.

Accessories

Do you charge for shipping?

We offer free shipping within the United States on orders over $150. Orders under $150 and international orders will be charged for shipping at checkout.

The price of the items and the shipping cost reflected at checkout DO NOT include import duties or customs tariffs. The recipient is responsible for all applicable local taxes and duties.  

If you have questions, please email us for more information.

How long does it take? (In-Stock Items)

The following are held in-stock and typically ship within 1-2 business days of an order being placed:

Joshua Ellis scarves are warehoused in England and take up to 2 weeks for delivery.

Di Bianco and Pastori shoes are warehoused in Connecticut and take approximately one week for delivery.

Pasotti umbrellas are handmade to order and take up to four weeks for delivery.

General Notes For Accessories Orders

If you placed your order over the weekend, it should ship by EOD Monday, excluding federal holidays.

Please understand that we are a small team and from time to time a shipment may be delayed due to extenuating circumstances. However, every effort will be made to ship your item(s) as soon as possible.

If it has been more than two business days and you have not received tracking information, feel free to email us to ensure your order has been processed.

Do you ship internationally?

Yes, we ship accessories to most countries. The price of the accessories and the shipping cost reflected at checkout DO NOT include import duties or customs tariffs. The recipient is responsible for all applicable local taxes and duties.  Items shipped overseas are non-refundable and non-exchangeable.

If you have questions, please email us for more information.

What is your return policy? (In-Stock Accessories)

Our return policy allows you to return any in-stock item for any reason within 14 days of having received the item (excluding international orders) for an exchange or refund. A returned item must be unused, in original condition and with its original packaging intact. If we receive a damaged or used product we will be unable to process your refund.

If you wish to return an item you received, please email us immediately to obtain shipping authorization information. In the event that an exchange is not possible, we will issue you a refund. Please note that return shipping costs are the responsibility of the purchaser.